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Fire systems :: Servicing
UK Fire provides a comprehensive range of service and maintenance contracts for all systems and panels, carried out by our service teams throughout the UK.

UK Fire has accreditation with SSIAB, NACOSS GOLD and NICEIC, and our experienced and qualified systems engineers service and maintain all types of systems and panels.

National accounts are centrally managed at our Norwich Head Office, with our regional branches and depots encouraged to foster strong links within their local economies, thus providing a truly comprehensive national coverage with local presence.

Our Service Level Agreement defines the parameters of our service provision and constitutes a contract between UK Fire and its customers. Key performance indicators and measurable standards are associated with the agreed services and include acceptable and unacceptable service levels, the liabilities of both parties and the required action to be taken in all circumstances.

Key performance indicators are monitored by our database at branch level where we track and compile all data specific to the contract, monitor the flow of work to a successful conclusion within the specified timescales set out in the service level agreement and comply with our client’s preferred reporting format.

UK Fire aims to seek 100% call-out and service delivery; when this is not achieved it is generally as a result of restricted access.

TypePeriodTarget
Emergency Call Out4 Hours98%
Urgent Call Out24 Hours98%
Service30 days100%



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